Shipping Policy

Effective Date: 14/02/2026

Thank you for shopping with Visual Eyes and Ears. This Shipping Policy explains how we process and deliver orders placed through https://visualeyesandears.com/.

We are committed to ensuring timely and secure delivery of eyewear products, prescription glasses, and related accessories.

1. Order Processing Time

  • All orders are processed within 1–3 business days after confirmation of payment.

  • Prescription eyewear orders may require additional time (typically 3–7 business days) due to lens customization.

  • Orders are not processed or shipped on Sundays or public holidays.

  • In case of high order volumes or unforeseen delays, we will inform you via phone or email.

2. Shipping Locations

We currently ship:

  • Across Mumbai

  • Across Maharashtra

  • Pan-India shipping (subject to serviceability by courier partners)

If your location is not serviceable, our team will contact you at 9205359929.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on delivery location and order value.

  • Free shipping may be available on selected promotional offers.

  • Any applicable taxes or handling charges will be displayed before order confirmation.

4. Delivery Timeline

Estimated delivery times:

  • Mumbai: 1–3 business days

  • Maharashtra: 2–5 business days

  • Rest of India: 3–7 business days

Delivery times may vary depending on courier availability, weather conditions, public holidays, or unforeseen logistical issues.

5. Prescription Eyewear Orders

For:

  • Eyewear prescriptions

  • Contact lens prescriptions

  • Customized glasses

Processing begins only after receiving a valid prescription. Delays in prescription submission may delay shipping.

Visual Eyes and Ears is not responsible for incorrect prescriptions provided by customers.

6. Emergency Service Orders

For urgent requirements (such as emergency glasses repair or quick prescription fulfillment), customers are encouraged to contact us directly at:

📞 9205359929

We will try our best to prioritize urgent orders wherever possible.

7. Order Tracking

Once your order has been shipped:

  • You will receive a tracking number via SMS or email.

  • Tracking details may take up to 24 hours to become active.

8. Damaged or Lost Shipments

If your order arrives damaged:

  1. Contact us within 48 hours of delivery.

  2. Share clear photos of the damaged product and packaging.

  3. Our team will review and assist with replacement or resolution.

If your shipment is lost in transit, we will coordinate with the courier partner and provide appropriate assistance.

9. Incorrect Address

Please ensure your shipping address is accurate at the time of placing the order.

Visual Eyes and Ears is not responsible for delays or failed deliveries due to incorrect or incomplete address details provided by the customer.

10. In-Store Pickup

Customers may choose to collect their orders directly from our store:

Visual Eyes and Ears
Shop No. 5, 34, near State Bank Of India,
Chembur West, Tilak Nagar, Kurla,
Mumbai, Maharashtra 400089

Pickup timing will be confirmed after order processing.

11. Contact Us

For any shipping-related queries, please contact:

📞 Phone: 9205359929
🌐 Website: https://visualeyesandears.com/
📍 Store Address: Shop No. 5, 34, near State Bank Of India, Chembur West, Tilak Nagar, Kurla, Mumbai, Maharashtra 400089