Effective Date: 14/02/2026

Visual Eyes and Ears (“we,” “our,” or “us”) operates the website https://visualeyesandears.com/.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including eyewear prescriptions, contact lens prescriptions, emergency services, and glasses repair.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Prescription details

  • Payment details (processed securely via payment gateway)

B. Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Verify prescriptions

  • Provide customer support

  • Respond to inquiries

  • Improve website functionality

  • Send order updates and service notifications

  • Comply with legal requirements

We do not sell or rent your personal information to third parties.

3. Prescription & Medical Information

As an eyewear service provider, we may collect prescription-related information.

This information is:

  • Used strictly for fulfilling your eyewear or contact lens order

  • Stored securely

  • Not shared with third parties except when necessary for order fulfillment

You are responsible for providing accurate prescription details.

4. Cookies Policy

We use cookies to:

  • Improve website performance

  • Enhance user experience

  • Analyze website traffic

You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Data Sharing

We may share your information with:

  • Courier and delivery partners

  • Payment gateway providers

  • IT and hosting service providers

We only share necessary information required to complete transactions or provide services.

6. Data Security

We implement appropriate security measures to protect your personal information against:

  • Unauthorized access

  • Alteration

  • Disclosure

  • Destruction

However, no method of online transmission is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information:

  • For as long as necessary to provide services

  • To comply with legal obligations

  • To resolve disputes

Prescription records may be retained as required under applicable laws.

8. Your Rights

Under applicable Indian laws, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal requirements)

To exercise these rights, contact us at 9205359929.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

10. Children’s Privacy

Our website is not intended for individuals under 18 years of age without parental consent.

We do not knowingly collect personal data from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy, please contact:

Visual Eyes and Ears
Shop No. 5, 34, near State Bank Of India,
Chembur West, Tilak Nagar, Kurla,
Mumbai, Maharashtra 400089

📞 Phone: 9205359929
🌐 Website: https://visualeyesandears.com/